Internet access is required to process and score any new trips. This Internet connection can come from a Wi-Fi network or a cellular network. If the smartphone is not connected to the Internet when new trip data is ready to be uploaded or newly scored trips are ready to be…
Yes, the app uses some phone data to process and score your trip results. The app uploads about 400-500 kilobytes of data per hour of driving.
In rare cases, you may see a "Recording" message in the app when you are not on a trip. This can occur because the phone has registered changes that are similar to the movement of a vehicle. Even though the app says "Recording," this will not generate valid trip recordings…
The app uses a number of different phone sensor inputs to identify if a drive counts as one or more trips. For example, the app should differentiate between being stopped in traffic and being stopped because the trip has ended. Note that if a single trip was recorded as two…
Over time, the app learns your driving behaviours and common routes, allowing it to determine whether you were a driver or a passenger for a given trip. To help the app in this process, we recommend that you review and update your trip classifications for your first ten or fifteen…
Even if the car is stationary when you pick your phone up, the app registers a phone use event if you begin to drive while still holding it. The distraction penalty only applies for the period of time you are using the phone while in motion. It is safer to…
The app uses a combination of three factors to detect phone distraction: The phone screen is on The phone is in motion in your hand The car is in motion If you use Apple CarPlay, Android Auto or change music via the steering wheel this will not count as a…
The app records a hard cornering event if you drive around a corner harshly. To avoid hard cornering, reduce your speed around corners.
Hard acceleration measures the rate at which you accelerate during a trip - that is, how quickly you shift from a lower speed to a higher speed. Circumstances like merging into fast-moving traffic can make hard acceleration unavoidable at times, and rare occurrences should not affect your score. If you…
At times, the app has trouble distinguishing between the motorway and the frontage road next to the motorway. As a result, the app can judge your speed based on the frontage road instead of the motorway. We’re developing an improvement to address this issue. Until then, please reach out to…