Help Centre – Veygo https://www.veygo.com/ Thu, 24 Apr 2025 10:41:13 +0000 en-GB hourly 1 https://www.veygo.com/wp-content/uploads/2024/06/cropped-Favicon_V1-a-32x32.png Help Centre – Veygo https://www.veygo.com/ 32 32 highway redirect https://www.veygo.com/help-centre/i-was-on-the-highway-but-it-said-i-was-speeding-on-the-frontage-road-what-do-i-do/ Wed, 16 Apr 2025 14:45:45 +0000 https://www.veygo.com/?post_type=help-center&p=25621 The post highway redirect appeared first on Veygo.

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]]> What happens with my Learner + New Driver cover when I pass my test https://www.veygo.com/help-centre/what-happens-with-my-learner-plus-new-driver-cover-when-i-pass-my-test/ Wed, 16 Apr 2025 13:51:20 +0000 https://www.veygo.com/?post_type=help-center&p=25968 When you pass your driving test, our database updates your licence type using the pass date from your pass certificate. This process can take up to three weeks. You don't need to inform us that you’ve passed your driving test, but if you prefer, you can notify us from your account page.

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]]> Congratulations!

Learner + New Driver Insurance is specifically designed to provide you a seamless transition to Full Licence coverage without having to switch policies.

When you pass your driving test, our database updates your licence type using the pass date from your pass certificate. This process can take up to three weeks. You don’t need to inform us that you’ve passed your driving test, but if you prefer, you can notify us from your account page.

To keep your Learner + New Driver Insurance policy active after passing your test, you must download and activate the Veygo App when we ask you by SMS. The app monitors your driving behaviour, and provides you a driving score based on how safe you drive. We will review your price every 3 months based on your driving score, the better you drive the less you pay.

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]]> How long do I need to stay with you after passing? https://www.veygo.com/help-centre/how-long-do-i-need-to-stay-with-you-after-passing/ Mon, 14 Apr 2025 14:11:28 +0000 https://www.veygo.com/?post_type=help-center&p=25817 You’re never locked in. You can cancel your subscription at any time, before or after passing your test.

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]]> You’re never locked in. You can cancel your subscription at any time, before or after passing your test.

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]]> https://www.veygo.com/help-centre/how-will-my-data-be-used-learner-plus-new-driver/ Mon, 14 Apr 2025 13:51:22 +0000 https://www.veygo.com/?post_type=help-center&p=25810 To see how we will use your data, please read Admiral group's privacy policy.

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]]> How is your driving score calculated after you pass? https://www.veygo.com/help-centre/how-is-your-driving-score-calculated-learner-plus-new-driver/ Mon, 14 Apr 2025 13:50:10 +0000 https://www.veygo.com/?post_type=help-center&p=25808 Your driving score is based on the data from the Veygo by Admiral app, which monitors things like mobile usage, speed, cornering, acceleration, and braking while you drive.

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]]> Your driving score is based on the data from the Veygo by Admiral app, which monitors things like mobile usage, speed, cornering, acceleration, and braking while you drive.

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]]> Are there any driving restrictions after I pass my test? https://www.veygo.com/help-centre/are-there-any-driving-restrictions-after-i-pass-my-test/ Mon, 14 Apr 2025 13:48:43 +0000 https://www.veygo.com/?post_type=help-center&p=25806 You can drive anywhere in the UK at any time. However, Veygo New Driver insurance doesn’t cover driving outside of the UK. If you plan to drive internationally, you’ll need a different insurance option.

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]]> You can drive anywhere in the UK at any time. However, Veygo New Driver insurance doesn’t cover driving outside of the UK. If you plan to drive internationally, you’ll need a different insurance option.

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]]> Why can’t I get Learner + New Driver? https://www.veygo.com/help-centre/why-cant-i-get-learner-new-driver/ Mon, 14 Apr 2025 13:47:40 +0000 https://www.veygo.com/?post_type=help-center&p=25804 Not all drivers or cars qualify for this policy. If you don’t, please check out our other flexible cover options – Learner Driver Insurance and New Driver Insurance – to see what works best for you.

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]]> Not all drivers or cars qualify for this policy. If you don’t, please check out our other flexible cover options – Learner Driver Insurance and New Driver Insurance – to see what works best for you.

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]]> Will my price change after passing my test? https://www.veygo.com/help-centre/will-my-price-change-after-passing-my-test/ Mon, 14 Apr 2025 13:45:08 +0000 https://www.veygo.com/?post_type=help-center&p=25802 Your price will change after you pass, but not right away. With Learner + New Driver, your first month after passing remains the same as your learner price. After that, your price will adjust based on your new driver quote, which we will share with you once you pass.

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]]> Your price will change after you pass, but not right away. With Learner + New Driver, your first month after passing remains the same as your learner price. After that, your price will adjust based on your new driver quote, which we will share with you once you pass.

Your new driver price will be directly linked to your driving score in the Veygo by Admiral app, which means it will change based on your driving behaviour. If your driving score is good because you’ve been driving safely and responsibly, your subscription price may decrease. However, if there are changes in your driving behaviour that means your driving score is lower, then your subscription price may increase.

We know how important every pound is at the moment. Adjustments to your subscription price will come into effect every three months and will always be communicated to you in advance.

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]]> How do I tell you that I passed? https://www.veygo.com/help-centre/how-do-i-tell-you-that-i-passed/ Mon, 14 Apr 2025 13:42:12 +0000 https://www.veygo.com/?post_type=help-center&p=25797 You don’t need to. We’ll automatically update your policy. However, if you’d like to notify us, you can do so from your account page.

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]]> You don’t need to. We’ll automatically update your policy. However, if you’d like to notify us, you can do so from your account page.

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]]> Is it possible I won’t be covered after I pass? https://www.veygo.com/help-centre/is-it-possible-i-wont-be-covered-after-i-pass/ Mon, 14 Apr 2025 13:40:05 +0000 https://www.veygo.com/?post_type=help-center&p=25795 Your Learner + New Driver policy isn’t guaranteed cover for after you pass, as circumstances can change on our side or yours. In the unlikely event we are not able to offer you cover after you pass, we will give you 7 days’ notice that we cannot cover you.

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]]> Your Learner + New Driver policy isn’t guaranteed cover for after you pass, as circumstances can change on our side or yours. In the unlikely event we are not able to offer you cover after you pass, we will give you 7 days’ notice that we cannot cover you. If we aren’t able to cover you after you pass, you can check out our other flexible insurance options – New Driver Insurance or Pay As You Go Insurance.

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