Car insurance as and when you need it

There are a few reasons why we might not be recognising your registration. Firstly, please note that we do not provide cover for import vehicles, camper vans or if your vehicle is over 40 years old.

You can check whether your vehicle has been imported here.

Please also ensure that you have registered your vehicle with the DVLA and that you have definitely entered your registration correctly when getting a quote with us – we know how easy it is to mistake a 1 (one) for an I or a 0 (zero) for an O!

You can check whether your car is registered with the DVLA here.

Please be aware that if your vehicle is a brand new vehicle, it can take up to a month for our registration recognition provider to update their systems. If your registration has recently changed, please contact us via email for further information on how to get a quote. Please see our ‘How Do I Contact Veygo?‘ FAQ for our contact details.

Congratulations!

Now you’re fully qualified, your Learner Driver policy is no longer valid so it’ll need to be cancelled. Please see our ‘How can I cancel my policy?‘ FAQ for instructions on how to do this.

But you can now upgrade! (Please do this via the website rather than the app.)

Do this by starting a new quote. Once you accept the privacy policy, you’ll see a box at the top of the page which says ‘Passed your test?’ and you can select ‘Change to full licence’.

Then you’ll have the option to upgrade your account and change your licence type.

Unfortunately from time to time we are unable to provide insurance cover to somebody. We take a lot of factors into account relating to the person, vehicle and circumstance just to name a few! Please note that our Customer Care agents are not able to change this decision or provide specific reasoning.

We know this is frustrating and we are constantly reviewing our underwriting criteria but unfortunately for now we can’t offer a policy. In some cases you may be able to get cover on a different vehicle – please feel free to find out by running another quote.

Yes, you can cancel your policy whenever you choose via your Veygo account on veygo.com. There are two choices for customers to cancel their subscription. If you wish to cancel your policy immediately please select this option – you will then be prompted to contact our customer support via the contact form on veygo.com/contact. If you wish to cancel your policy at the end of current cycle please select this option, you will then be prompted to answer a short set of questions, before cancelling. Your policy will then end at the end of that month.

Here’s how to cancel (it’s really easy!):

On the web:

• Sign in
• Click into your account from the top right hand of the screen
• Go to Purchases
• Select “View” on the policy that needs cancelling
• Click “Cancel policy” inside the Actions box
• Click “Cancel policy” in the popup

On the app:

• Sign in
• Go to ‘My Policies’ tab
• Click the policy you would like to cancel
• Click the “Cancel policy” button at the bottom of the screen
• Select a reason for cancelling then click ‘Confirm cancellation’
• Check the details, then click “Yes, cancel policy”
• Your policy will now show as cancelled when you check it in the app

How do refunds work?

If your policy hasn’t started yet, you will receive a full refund.

If your policy has already started, we’ll recalculate the price based on a shorter policy and refund the difference. If any refund is due, this will be returned to the original payment method automatically within 3 to 10 days.

Please see your Insurance Guide for our Cancellations policy.

On the web:

• Sign in
• Click into your account from the top right hand of the screen
• Go to Purchases
• Select “View” on the policy that needs cancelling
• Click “Cancel Subscription” inside the Actions box
• Click “End of current cycle” in the side menu – if you want your policy to end at the end of the current cycle OR Click “Immediate Cancellation” – if you want your policy to end immediately
• Select a reason for cancelling
• Click “Cancel subscription”

On the app:

• Sign in
• Go to ‘My Policies’ tab
• Click the policy you would like to cancel
• Click the “Cancel subscription” button at the bottom of the screen
• Select a reason for cancelling
• Click “End of current cycle” – if you want your policy to end at the end of the current cycle OR Click “Immediate Cancellation” – if you want your policy to end immediately, then click ‘Confirm cancellation’
• Check the details, then click “Yes, cancel subscription”
• Your policy will now show as cancelled when you check it in the app

How do refunds work?

If you cancel immediately and your cover has started, we will calculate a risk-based refund that considers duration of cover and the level of risk incurred.

If you cancel at the end of the current cycle, we will not start a new month of cover and your policy will cancel at the end of your current policy period.

If you’ve paid for the next cycle already, you will receive an email confirming the cancellation and if any refund amount is due.

Any refunds due will be returned to the original payment method automatically within 3 to 10 days. Please see your Insurance Guide for our Cancellations policy.