Car insurance designed for young drivers

What is Learner Driver Insurance?

As a provisional licence holder, you can get valuable on-road experience with the help of Veygo learner driver insurance. You can choose to be covered by the hour, day, week or month and you can get a quote in under 2 minutes.

Isn’t this dual insurance?

No. Dual insurance is when the same person has two active polices on the same vehicle. As long as you’re not named on the car owner’s policy, or any other policy covering the car you want to learn in, you will not affect the existing cover and it won’t be dual insurance.

Can I use Veygo to take my practical test?

Yes. You may be asked to take a copy of your Certificate of Insurance with you, which is available to download as a PDF document within your Veygo account. Please login, select “My account” and then “Purchases”. Important: if you pass your test, the policy will no longer be valid as it only covers provisional licence holders, so you won’t be able to drive home from the test centre. You’ll then be able to quote for our Temporary Cover if you continue sharing the car. Good luck!

Our policy documents state you are not covered for use in the participation of a test, but please be assured this is not relating to the driving test, but relating to test drives and car performance tests.

Will it affect the car owner’s no claims bonus if I claim?

No. Learner driver Insurance provides you with your own separate policy for the car. If you’re borrowing someone else’s car, any claims you make won’t affect the car owner’s No Claims Bonus, so they don’t need to declare it on their insurance.

How much is the excess?

There’s a compulsory excess of £250 on the policy if you need to make a claim. The excess for a windscreen claim can be found in your policy schedule, within your account.

Who can supervise me when I drive?

Any driver over 21 who has held a current and valid full licence for at least three years (from countries in the EU and EEC) can supervise a learner driver. They must be qualified to drive the type of vehicle the learner is practising in, so an automatic licence holder cannot supervise someone in a manual vehicle.

Can I insure a lease car?

Yes – we provide cover to private lease cars. When doing a quote, you just need to enter the owner’s details as the person whose name the lease is in. However, don’t forget if you are sharing or borrowing someone else’s vehicle; there needs to be alternative insurance in place.

Can I add another driver or car to my policy?

Another driver or car can’t be added to your existing insurance policy, but you can buy a separate insurance policy for the other driver or car you wish to insure. When purchasing for another driver, they’ll need to continue as a new customer and create their own account with an alternative email address. Easy.

Can I insure a car that doesn’t have MOT?

It’s possible to drive your car to a garage to have a MOT, even if it doesn’t have a valid MOT certificate. However, you must have a pre-booked test, the correct insurance to cover your journey and your car must be roadworthy. You can find more information on how to check if your vehicle is roadworthy here.

Can I insure a car that doesn’t have Tax?

Yes, it’s possible to insure your car without valid tax, just remember your car must be taxed to legally be on the road. If you declare your car as ‘off road’, then you don’t need to tax or insure it. However, you may want to otherwise your car will have no fire, theft and vandalism insurance, so any damage to your car would have to be paid by yourself.

I have an automatic licence but I’m learning to drive a manual

We’re unable to provide learner driver insurance to someone that already has a full driving licence, sorry. Our website will recognise your driving licence as full and you’ll then be unable to buy insurance that’s only for provisional licence holders.

How do I extend my policy?

Although we don’t currently offer policy extensions, you can quickly take out a new policy online. We save your details to make the process even easier the second time around – just make sure you log in first!

How can I cancel my policy?

Follow our step by step article on how to cancel your policy.

Why have I been declined cover?

We would love to cover everyone but unfortunately, our underwriting criteria means that sometimes we can’t offer insurance to somebody. We can’t give specifics, but it’s made up of lots of different factors, like car, age, experience, claims and motor conviction history, and much more. Also, we don’t offer cover for outside of Great Britain, drivers with a non-GB licence or non-GB residents. Our Customer Care team won’t be able to help you with this either, sorry.

Why isn’t my policy showing on MID?

It takes up to a week for the cover to show on the Motor Insurance Database. There should already be an insurance policy on the car if you’re sharing a friend or family member’s car. If there isn’t a policy in place, your cover won’t be valid. Please follow the relevant steps to cancel.

Can I use Veygo to drive abroad?

Our comprehensive cover extends to driving in England, Wales, Scotland, and Northern Ireland*. However, when driving abroad, your policy will cover the minimum level of cover needed for the country that you’re driving in.

*If your Northern Irish licence is a 6-digit licence unfortunately, we do not offer cover.

How can I contact Veygo?

If none of the above answered your question, you can get in touch online via our contact form.

Make sure to include the policyholder’s name, date of birth, and postcode for security, as this means we can jump on it straight away to save you time. We aim to respond within 30 minutes (during opening hours)!

Our opening hours are Monday to Friday: 8:30am – 5pm and Saturday: 8am – 2pm.

Please do not call the claims line regarding a policy, quote or account query, as we will prioritise claims calls and this may delay your query being resolved.

No problem, we can do this for you, use our contact form, remember to include the driver’s full name, date of birth, postcode and what the change is.

Here’s how to cancel (it’s really easy!):

On the web:

• Sign in
• Click into your account from the top right hand of the screen
• Go to Purchases
• Select “View” on the policy that needs cancelling
• Click “Cancel policy” inside the Actions box
• Click “Cancel policy” in the popup

On the app:

• Sign in
• Go to ‘My Policies’ tab
• Click the policy you would like to cancel
• Click the “Cancel policy” button at the bottom of the screen
• Select a reason for cancelling then click ‘Confirm cancellation’
• Check the details, then click “Yes, cancel policy”
• Your policy will now show as cancelled when you check it in the app

How do refunds work?

If your policy hasn’t started yet, you will receive a full refund.

If your policy has already started, we’ll recalculate the price based on a shorter policy and refund the difference. If any refund is due, this will be returned to the original payment method automatically within 3 to 10 days.

Please see your Insurance Guide for our Cancellations policy.

If you’ve recently passed your test, click here. And congratulations.

If you need to change your name, email address or licence from automatic to manual (or vice versa) we can give you a hand with that. Use our contact form remember to include the driver’s full name, date of birth and postcode. We also need to know the new information and the reason for the change, we’re a bit nosy like that!

No problem, here’s how, it’s really easy

• Sign in
• Click into your account from the top right hand of the screen
• My Profile
• Edit my profile
• Change what you need on each page
• Click on the button to check your licence again and that’s it, done!

If you have an active policy, click here to find out what to do

Congratulations!

Now you’re fully qualified, your Learner Driver policy is no longer valid, so it’ll need to be cancelled.

Please see our ‘How can I cancel my policy?‘ FAQ for instructions on how to cancel.

If you would like to buy another policy with us as a fully-qualified driver, please login into your account and start a new quote.

Once you have clicked ‘Next’ on the page featuring your Driving Licence Number, our licence checks will pick up that you’ve passed your test. Click on ‘Switch to full licence insurance’ and we will direct you to a full licence quote.

If our licence checks haven’t picked up yet that you have passed your test, please select ‘Yes’ when asked ‘Have you passed your driving test’. We will ask you the date on which you passed your test and then, direct you to a full licence quote.

Uh oh! Not to worry! We can’t make changes to policies, so the policy will need to be cancelled. The sooner you tell us, the better.

Use our contact form and we’ll be able to help you out. Remember to include the driver’s full name (the incorrect and correct versions), date of birth and postcode.

There are a few reasons why we might not be recognising your registration. Firstly, please note that we do not provide cover for import vehicles, camper vans or if your vehicle is over 40 years old.

Please also ensure that you have registered your vehicle with the DVLA and that you have definitely entered your registration correctly when getting a quote with us – we know how easy it is to mistake a 1 (one) for an I or a 0 (zero) for an O!

You can check whether your car is registered with the DVLA here.

Please be aware that if your vehicle is a brand new vehicle, it can take up to a month for our registration recognition provider to update their systems. If your registration has recently changed, please contact us via email for further information on how to get a quote. Please see our ‘How Do I Contact Veygo?‘ FAQ for our contact details.